I recently installed LANDESK Antivirus on a new Dell M4800 Precision laptop, Disk 0 is a 7200 RPM drive, Disk 1 is a SSD primary boot drive, Windows 7 Pro. I have installed av on about 80 other desktops and laptops, none of them are having the issue this one is. When I login the LANDESK av appears to be working fine, but after a minute or two the service stops. It will restart (probably the Recovery option for the service), but then stops again.
I have reinstalled the av a couple of times, disabled services, stopped some apps from running on logon and nothing has helped. The Windows Application Event Logs shows this error over and over:
Log Name: Application
Source: Application Error
Date: 11/12/2015 8:31:20 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc1.xxx.xxx
Description:
Faulting application name: avp.exe, version: 10.2.1.23, time stamp: 0x52961dcf
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18869, time stamp: 0x556363be
Exception code: 0xc0000005
Fault offset: 0x0000dd82
Faulting process id: 0x1488
Faulting application start time: 0x01d11d5f1ef6da1e
Faulting application path: C:\Program Files (x86)\LANDesk\LDClient\antivirus\kav10\avp.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 6bb5cd84-8952-11e5-8a71-7c5cf82ccdaf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-11-12T15:31:20.000000000Z" />
<EventRecordID>11913</EventRecordID>
<Channel>Application</Channel>
<Computer>pc1.xxx.xxx</Computer>
<Security />
</System>
<EventData>
<Data>avp.exe</Data>
<Data>10.2.1.23</Data>
<Data>52961dcf</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18869</Data>
<Data>556363be</Data>
<Data>c0000005</Data>
<Data>0000dd82</Data>
<Data>1488</Data>
<Data>01d11d5f1ef6da1e</Data>
<Data>C:\Program Files (x86)\LANDesk\LDClient\antivirus\kav10\avp.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>6bb5cd84-8952-11e5-8a71-7c5cf82ccdaf</Data>
</EventData>
</Event>