How to set up Wake on LAN (WoL)/Wake on WAN

Please confirm the following:

Port UDP 0: Opened on your network devices

WOL in the client BIOS: Enable

Device Agent has WoL enabled

And please also review the following articles on our community:

Understanding Wake On LAN

Understanding Wake On LAN

Troubleshooting WOL (Wake on LAN)

http://community.ivanti.com/support/docs/DOC-2090

Please also see the following information surrounding Wake on WAN which I think would apply more so in your circumstance.

This document discusses how it works and what needs to be done to set it up. Please review this documentation and test its functionality in your environment, and let me know if you run into any issues and where they occur. You may want to attach screenshots of errors or items that may be helpful to diagnose the issue.

Here is a basic checklist of what needs to be enabled for this to work:

1. WOL needs to be enabled in the BIOS
2. WOL needs to be enabled on the NIC
3. WOL needs to be enabled in the devices network settings
4. Routers and switches need to be configured to pass WOL packets between subnets (by default this is generally blocked)

As discussed in the aforementioned community document the associated traffic travels on port 0 by default. This can be changed via the following steps from the Ivanti Endpoint Manager Console on the core server:

1. Configure
2. Services
3. Scheduler [tab]
4. Wake On LAN settings
5. Change port

If configuring your network to accept this traffic is not an option, then at least one workstation must be available and running the Ivanti EPM Agent with the Targeted Multicast feature. In order for this to work, all the time, this device must be available or dedicated to this task.

Another thing to keep in mind as well is that in order to configure and use the Targeted Multicast feature on a machine to use WOL/WOW the following basic need has to be met:

Each subnet needs at least one Multicast Domain Representative. WOL/WOW will not work across subnets without these. Not only do they need to be on each subnet but they need to be online so they can receive these requests form the core.

To configure a Multicast Domain Representative, you can follow the simple instructions found using the link below from our Ivanti Help Center:

Ivanti Help Center

Configure Targeted Multicast

http://help.ivanti.com/Topic/Index/ENU/LDMS/9.5/Content/Windows/swd_t_configure_multicast.htm