Hello,
We have installed and are using
Ivanti Service Manager (2017.3.1000.31399 @ 3/15/2018)
We are also using EPM (Landesk discovery 10.1).
We are capturing Hardware IT Assets in the SM (as part of the COnfiguration Manager Role). We are also bringing in Discovery data on the assets eg RAM, OS, ETC. Under each record is a space to map the manually recorded asset with its related logical discovery data (ie RAM, OS, Serial Number, Model, etc of the hardware asset as discovered by the agent on the asset) . Does anybody know what links the Discovery data to the asset record created manually in the Ivanti SM ?.
How does SM know what the OS , RAM of the manually record is ?. whats the unique identifier/ unique key that links the two ?. is it the PC name fields ( as PC name will be on the asset and also their is a field to record it manually in the config role of Ivanti SM ), or is it something else.
Thanks