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HTML Remote Control Mac cannot see Mac login screen

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Using LANDesk MS v 9.50.2.6

LANDesk agent installed on the Mac.

I can use HTML Remote Control to connect and remote control a Mac OK so long as a user is already logged in.

I want to log the user out and log in to the Mac with an admin account to do some configuration.

But, if I log the user out of the Mac I just see a black screen where I would expect to see the Mac login screen...

Can anyone advise why I cannot see the Mac login screen?

ScreenHunter_05 Jun. 27 12.30.jpg


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