Gather Historical Information task is failing to run in Management Suite 9.6.

Issue:

Gather Historical Information task is failing to run.

Following is in the GatherHistory.Details.Log file in the Managmentsuite\Log folder on the Core Server:

09/18/2014 15:12:18 INFO  13352:SaveTrendInfoForVulnerabilitiesAsync : Critical Exception: System.Data.OleDb.OleDbException (0x80040E31): Query timeout expired

   at System.Data.OleDb.OleDbCommand.ExecuteReaderInternal(CommandBehavior behavior, String method)

   at System.Data.OleDb.OleDbCommand.ExecuteNonQuery()

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQueryP(String sql, Int32 timeoutSeconds, Object[] parameters)

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQuery(String sql, Int32 timeoutSeconds, ArrayList oleDbParameters)

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQuery(String sql)

   at LANDesk.ManagementSuite.PatchBiz.PatchTrend.SaveTrendInfoForVulnerabilities(Int32 removeOldDataDays)

   at LANDesk.ManagementSuite.PatchManagement.ProgressForm. € ()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart() Stack Trace:    at System.Data.OleDb.OleDbCommand.ExecuteReaderInternal(CommandBehavior behavior, String method)

   at System.Data.OleDb.OleDbCommand.ExecuteNonQuery()

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQueryP(String sql, Int32 timeoutSeconds, Object[] parameters)

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQuery(String sql, Int32 timeoutSeconds, ArrayList oleDbParameters)

   at LANDesk.ManagementSuite.Database.Database.ExecuteNonQuery(String sql)

   at LANDesk.ManagementSuite.PatchBiz.PatchTrend.SaveTrendInfoForVulnerabilities(Int32 removeOldDataDays)

   at LANDesk.ManagementSuite.PatchManagement.ProgressForm. € ()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()

Solution:

1. Close the LANDESK Console. 

2. Create the "Query Timeout" registry value as a 32-bit DWORD in the following registry key on the Core Server: 

HKLM\SOFTWARE\LANDesk\ManagementSuite\WinConsole 

Create any registry keys that are missing. Set the value to 10000 decimal.