So we successfully completed the standup of a new LANDesk 9.6 server using Server 2012 and we were able to use the console to talk to the 9.0 agents that still existed and then push out the new 9.60.3.64 client. The question or challenge that i have now is why some of those computers are not registering the binoculars or mouse symbols when viewing them in console. I can remote into them via HTML5, I can see that they have the most updated client and the correct user and I know the machine(s) are online so they why no binoculars or mouse so that we can use console based remote control?
I'm hoping to troubleshoot but also understand how exactly that process works.
Thanks in advance.